Sorry to hear that you are having trouble using E-mote.
Currently, our E-mote and Emofuri software are only available in Japanese language. Because of this, there may be some issues installing and using Emofuri on an English language version of Windows.
Uninstalling Emofuri, changing the system locale to Japanese, and then re-installing Emofuri may help solve the issue.
(Please reference Microsoft’s website or instruction manuals for changing the locale on your version of Windows.)
However, we currently don’t support English language versions of Windows, so there is no guarantee this will solve the issue, and we may not be able to provide any further support for this issue at this time.
Thank you for contacting us, and thank you for your interest in our software.